Guest Experience Manager

Five Below, Inc.; Houston (TX); On-site; USD 17,000 - 24,000; Full time

Job summary

Five Below is hiring a Customer Experience Manager in Houston, TX. This hourly role requires leading the store team to deliver a WOW customer experience, training crew, and achieving service score goals.

The position involves front-end operations, merchandising, opening/closing duties, and occasional travel as needed. The ideal candidate has at least 2 years of management experience, strong verbal and written communication, and the ability to multi-task and stay composed under pressure.

Qualifications

• High school diploma or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensure crew members wow customers through personal contact.
• Train crew on the BEST customer service experience for fast, friendly checkout.
• Lead store to achieve customer service score goals set by District Manager.
• Oversee front-end operations and merchandising meeting brand standards.
• Open/close procedures; maintain store cleanliness and readiness for customers.
• Perform store manager duties in absence of the store manager.
• Recruit, train, coach, and supervise crew members in partnership with store manager.
• Coordinate with leadership on merchandising and world recovery.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Creativity

Staying calm under pressure

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below is hiring a Customer Experience Manager in Houston, TX. This hourly role requires leading the store team to deliver a WOW customer experience, training crew, and achieving service score goals.

The position involves front-end operations, merchandising, opening/closing duties, and occasional travel as needed. The ideal candidate has at least 2 years of management experience, strong verbal and written communication, and the ability to multi-task and stay composed under pressure.