Guest Experience Leader

Five Below, Inc.; Mentor (OH); Hybrid; USD 18,000 - 23,000; Full time

Job summary

Five Below in Mentor, OH is seeking a Customer Experience Manager to lead store operations and deliver WOW service. You will train crew, drive front-end performance, and partner with leadership to meet customer satisfaction goals.

The role requires at least 2 years of management experience, excellent verbal and written communication, and the ability to multi-task in a fast-paced retail environment, including day, evening and weekend shifts.

Qualifications

• Must have strong leadership and people-management abilities.
• Excellent communication skills (verbal and written).
• Ability to multitask and stay composed in a fast-paced retail environment.

Responsibilities

• Lead store to achieve customer service score goals.
• Train and supervise crew members on front-end operations.
• Manage opening and closing procedures and store cleanliness.
• Recruit, coach, and develop crew members in partnership with Store Manager.
• Monitor merchandising and stock room organization and safety.

Skills

Management experience

Verbal and written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Mentor, OH is seeking a Customer Experience Manager to lead store operations and deliver WOW service. You will train crew, drive front-end performance, and partner with leadership to meet customer satisfaction goals.

The role requires at least 2 years of management experience, excellent verbal and written communication, and the ability to multi-task in a fast-paced retail environment, including day, evening and weekend shifts.