Guest Experience Maestro - Hospitality & Fun Ambassador

The Escape Game; St. Louis (MO); On-site; USD 21,000 - 26,000; Full time

Job summary

The Escape Game in Missouri is seeking Guest Experience Specialists who excel in hospitality and guest care. You will be the ambassador of our immersive experiences, creating a fun, upbeat lobby and ensuring every guest feels welcomed from check-in to goodbye.

This role rewards emotional intelligence, the ability to read guests and adapt to their needs, strong teamwork with front desk and game operators, and a readiness to handle flexible shifts, including nights and weekends.

Qualifications

• Genuine love for serving others and ensuring guest satisfaction.
• Ability to read guests’ emotions and respond appropriately.
• Strong problem solving and creative thinking under pressure.
• Comfort with basic computer tasks and reservations workflow.
• Willingness to stand, move, and perform housekeeping tasks as needed.

Responsibilities

• Greet guests warmly and connect with them during lobby interactions.
• Explain game options and guide guests to the appropriate experiences.
• Check in guests and coordinate game start times with the Team Leader.
• Answer phone calls and handle reservations with accuracy.
• Resolve service issues promptly to ensure guest satisfaction.
• Maintain upbeat energy and hospitality throughout shifts.

Skills

Guest service

Emotional intelligence

Creativity

Problem solving

Communication

Job description

The Escape Game in Missouri is seeking Guest Experience Specialists who excel in hospitality and guest care. You will be the ambassador of our immersive experiences, creating a fun, upbeat lobby and ensuring every guest feels welcomed from check-in to goodbye.

This role rewards emotional intelligence, the ability to read guests and adapt to their needs, strong teamwork with front desk and game operators, and a readiness to handle flexible shifts, including nights and weekends.