Guest Experience & Loyalty Specialist

EchoPark Automotive; Duluth (GA); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401k with a 4% company match

Paid vacation

Access to leadership and personal development programs

Job summary

A leading automotive brand in Duluth, GA is seeking a Guest Loyalty Specialist to enhance the guest experience post-sale. Responsibilities include managing guest communications, resolving issues, and working closely with operational departments. Candidates should have strong customer service skills and attention to detail, along with a willingness to learn. We offer a competitive salary of $45,000, healthcare benefits, a 401k match, and opportunities for personal development.

Qualifications

• Demonstrated customer service and attention to detail.
• Experience in problem resolution.
• Willingness to learn and take ownership.

Responsibilities

• Ensure guest happiness and likelihood to recommend the company.
• Manage guest communications and resolve issues.
• Liaise with departments for timely updates.

Skills

Customer service

Problem resolution

Attention to detail

Communication

Job description

A leading automotive brand in Duluth, GA is seeking a Guest Loyalty Specialist to enhance the guest experience post-sale. Responsibilities include managing guest communications, resolving issues, and working closely with operational departments. Candidates should have strong customer service skills and attention to detail, along with a willingness to learn. We offer a competitive salary of $45,000, healthcare benefits, a 401k match, and opportunities for personal development.