Guest Experience & Loyalty Specialist

Sonic Automotive; Duluth (GA); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401k with a 4% company match

Paid vacation

Access to development programs

Job summary

A growing automotive brand in Duluth, GA is seeking a Guest Loyalty Specialist to manage the guest experience post-sale. The ideal candidate will ensure customer satisfaction, answer queries, and foster a welcoming atmosphere. Responsibilities include addressing concerns, coordinating communication, and meeting set targets for guest satisfaction. This role offers an annual salary starting at $45,000 with bonus opportunities, comprehensive health benefits, and a 401k plan.

Qualifications

• Demonstrated customer service experience.
• Experience in problem resolution.
• Willingness to learn and take ownership.

Responsibilities

• Manage the guest experience after vehicle sale.
• Ensure guest happiness and communication.
• Answer and return guest calls/emails.

Skills

Customer service

Attention to detail

Problem resolution

Communication skills

Ownership

Job description

A growing automotive brand in Duluth, GA is seeking a Guest Loyalty Specialist to manage the guest experience post-sale. The ideal candidate will ensure customer satisfaction, answer queries, and foster a welcoming atmosphere. Responsibilities include addressing concerns, coordinating communication, and meeting set targets for guest satisfaction. This role offers an annual salary starting at $45,000 with bonus opportunities, comprehensive health benefits, and a 401k plan.