Guest Experience & Loyalty Specialist

Sonic Automotive; New Braunfels (TX); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401k with a 4% company match

Paid vacation

Access to leadership development programs

Job summary

A leading automotive dealership in New Braunfels is looking for a Guest Loyalty Specialist to enhance guest satisfaction post-sale. You will manage guest experiences and communicate effectively with the sales team to ensure exceptional service delivery. Ideal candidates demonstrate strong customer service skills, attention to detail, and a proactive approach to problem resolution. The role offers a competitive salary with bonuses, health benefits, and opportunities for personal development.

Qualifications

• Proven experience in customer service and problem resolution.
• Ability to communicate effectively with guests and team members.
• Willingness to learn and take ownership of tasks.

Responsibilities

• Manage guest experience after vehicle sale.
• Ensure guest satisfaction through communication and oversight.
• Schedule appointments and greet guests.

Skills

Customer service skills

Attention to detail

Problem resolution

Communication skills

Ownership mentality

Job description

A leading automotive dealership in New Braunfels is looking for a Guest Loyalty Specialist to enhance guest satisfaction post-sale. You will manage guest experiences and communicate effectively with the sales team to ensure exceptional service delivery. Ideal candidates demonstrate strong customer service skills, attention to detail, and a proactive approach to problem resolution. The role offers a competitive salary with bonuses, health benefits, and opportunities for personal development.