Guest Loyalty Specialist

Sonic Automotive; Duluth (GA); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401k with a 4% company match

Paid vacation

Access to development programs

Job summary

A growing automotive brand in Duluth, GA is seeking a Guest Loyalty Specialist to manage the guest experience post-sale. The ideal candidate will ensure customer satisfaction, answer queries, and foster a welcoming atmosphere. Responsibilities include addressing concerns, coordinating communication, and meeting set targets for guest satisfaction. This role offers an annual salary starting at $45,000 with bonus opportunities, comprehensive health benefits, and a 401k plan.

Qualifications

• Demonstrated customer service experience.
• Experience in problem resolution.
• Willingness to learn and take ownership.

Responsibilities

• Manage the guest experience after vehicle sale.
• Ensure guest happiness and communication.
• Answer and return guest calls/emails.

Skills

Customer service

Attention to detail

Problem resolution

Communication skills

Ownership

Job description

Guest Loyalty Specialist in Duluth, GA at EchoPark Automotive

Job Type: Administrative

Experience: Associate

About

EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Job Description

EchoPark Automotive is looking to hire a Guest Loyalty Specialist for our dealership in Duluth, GA. The EchoPark Guest Loyalty Specialist manages the guest experience after the sale of the vehicle. The Guest Loyalty Specialist assists the Experience Manager and General Manager in reaching desired targets for guest satisfaction as measured at EchoPark through NPS and online reviews.

What You'll Do:

• Ensure the guest’s happiness and their likelihood to recommend EchoPark to others.
• At all times act as the owner of the company/guest communication. Own the guest’s concerns until you’ve resolved any issues and/or met the guest’s needs.
• Answer and return all guest phone calls and emails in a timely, friendly manner.
• Communicate with sales and recon departments.
• Schedule appointments.
• Meet and greet the guest, make the guest feel welcome, and set expectations regarding the upcoming process.
• Liaise with recon to ensure timely completion and with guests to provide updated information and expectations.
• Ensure repairs have met company standards and guest expectations.
• Work to create an outstanding culture of communication with the guest and team.

WhatWe’reLooking For:

• Demonstrated customer service and attention to detail
• Experience in problem resolution
• Be transparent
• Take the high road
• Willingness to learn
• Take ownershipCelebrate small successes

What We Offer:

• $45,000 annualsalary or > base with monthly bonus opportunities
• Health, Dental and Vision Insurance
• 401k with a 4% company match
• Paid vacation
• Access to leadership and personal development programs

Additional Information

All your information will be kept confidential according to EEO guidelines.