Automotive Service Experience & Loyalty Specialist

Sonic Automotive; Cary (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive annual salary with monthly bonus opportunities

Health, Dental, and Vision Insurance

401(k) with 4% company match

Paid vacation

Leadership and personal development programs

Casual dress code

Supportive and growth-oriented culture

Job summary

A leading automotive company based in Cary, NC is seeking an Automotive Guest Loyalty Specialist to enhance guest satisfaction post-sale. The ideal candidate will have at least 2 years' experience as a service advisor and exhibit strong customer service skills. Responsibilities include scheduling repair appointments, addressing guest concerns, and ensuring repair quality meets company standards. Competitive salary along with comprehensive benefits including health insurance and 401(k).

Qualifications

• Minimum 2 years of experience as a service advisor in a dealership or aftermarket shop.
• Strong customer service skills and attention to detail.
• Familiarity with OEM service schedules, warranty policies, and extended service contracts.

Responsibilities

• Schedule repair appointments and greet guests in service lanes.
• Communicate with internal departments and external vendors.
• Maintain transparent communication with guests.

Skills

Customer service skills

Attention to detail

Communication skills

Problem resolution skills

Job description

A leading automotive company based in Cary, NC is seeking an Automotive Guest Loyalty Specialist to enhance guest satisfaction post-sale. The ideal candidate will have at least 2 years' experience as a service advisor and exhibit strong customer service skills. Responsibilities include scheduling repair appointments, addressing guest concerns, and ensuring repair quality meets company standards. Competitive salary along with comprehensive benefits including health insurance and 401(k).