Player Development Manager

Mesquite Entertainment; Mesquite (NV); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Mesquite Entertainment is seeking a Casino Host to support relationships with existing and prospective guests, enhancing visitation and loyalty through personalized engagement and targeted promotions.

You will collaborate with Marketing, Casino Operations, and other departments to deliver a first-class guest experience while driving department and revenue goals.

Formación

• Three or more years of Gaming, Marketing, Hospitality, Sales experience required.
• Casino host or player development experience preferred.
• Proficiency with Microsoft Office, including Excel, and cloud-based data management.
• Must read, write, and communicate verbally in English.

Responsabilidades

• Develop and maintain player lists, sales targets, coding process; manage host incentive plan and goal setting.
• Set goals to enable hosts to identify and recruit new high-value players through prospecting, networking, referrals, and direct marketing efforts.
• Serve as a periodic contact for VIP guests, ensuring an exceptional level of service and responsiveness.
• Analyze player activity and collaborate on customized offers and promotions to maximize player worth and retention.
• Coordinate and host events, tournaments, VIP functions, and promotional activities to strengthen guest relationships.
• Monitor player activity and trends to identify opportunities for increased guest engagement and revenue.

Conocimientos

CRM experience

Customer service

Excel

Communication

Multitasking

Herramientas

CRM platforms

Descripción del empleo

LICENSE/CERTIFICATION:State of Nevada Gaming Permit, Alcohol Awareness Card, Valid Driver’s License, and D.M.V. Driving History Printout (no more than 30 days old), and Proof of Unexpired Personal Vehicle Insurance Coverage.

JOB SUMMARY

Responsible for the infrastructure that enables casino hosts to develop, cultivate, and maintain relationships with existing and prospective casino guests to increase visitation, player loyalty, and gaming revenue. Focuses on the administrative functions that support the acquisition and retention of high-value players through personalized guest interaction, strategic marketing efforts, and exceptional customer service. Works closely with Marketing, Casino Operations, and other departments to create and deliver a first-class gaming and entertainment experience for guests while achieving departmental goals and revenue objectives.

JOB QUALIFICATIONS

Three (3) or more years of Gaming, Marketing, Hospitality, Sales, Customer Relationship Management experience required. Casino host or player development experience preferred. Must possess knowledge of casino marketing principles, player reinvestment strategies, player loyalty programs, and customer relationship management platforms. Must be able to multitask, remain highly organized, exercise sound judgment, and effectively solve problems. Must demonstrate strong interpersonal, communication, and customer service skills. Proficiency with Microsoft Office products, including Excel, and cloud-based data management required. Must be able to read, write, and communicate verbally in English.

ESSENTIAL JOB FUNCTIONS

• Develop and maintain player lists, sales targets, coding process; manage host incentive plan and goal setting.
• Set goals to enable hosts to successfully identify and recruit new high-value players through prospecting, networking, referrals, and direct marketing efforts.
• Serve as a periodic contact for VIP guests, ensuring an exceptional level of service and responsiveness.
• Analyze player activity and collaborate on customized offers, incentives, and promotional opportunities to maximize player worth and retention.
• Execute player development strategies designed to achieve departmental revenue goals and grow the property's customer base.
• Coordinate and host special events, tournaments, VIP functions, and promotional activities to strengthen guest relationships.
• Continuously monitor player activity and trends to identify opportunities for increased guest engagement and revenue generation.
• Work closely with Marketing, Casino Operations, Hotel, Food & Beverage, and other departments to ensure seamless guest experiences.
• Utilize customer relationship management systems and player tracking software to maintain accurate guest records and activity histories.
• Maintain knowledge of all property amenities, promotions, entertainment offerings, and special events to effectively communicate opportunities to guests.
• Prepare player development reports, performance analyses, and revenue summaries as requested.
• Assist with the development and implementation of marketing initiatives designed to increase player card usage, rated play, and customer retention.
• Ensure adherence to departmental policies, internal controls, and applicable gaming regulations.
• Participate in team meetings, training programs, and property-wide marketing initiatives.
• Other job-related duties as assigned and instructed by management.