Guest Experience Host — Player Development

Twenty-Nine Palms Band of Mission Indians; Coachella (CA); Presencial; USD 42.000 - 52.000; Jornada completa

Descripción de la vacante

The Twenty-Nine Palms Band of Mission Indians seeks a Player Development Coordinator to streamline workflow across the Player Development department and other property teams. You will help deliver a Five Star Experience to Guests and Team Members, uphold our Service Promise, and support guest relations with a professional, confidential approach.

Key duties include coordinating between hosts and the Player’s Club, assisting with event attendance, and collaborating with Casino Marketing to meet

Formación

• High school diploma or GED is required.
• 1 year of casino or marketing experience preferred.
• 1 year of telemarketing experience preferred.
• Excellent customer relations, organizational and computer skills.

Responsabilidades

• Provide outstanding customer service to guests and employees by exceeding our mission statement.
• Deliver our Five Star Experience to Guests and Team Members by embodying our Mission and Service Promise.
• Generates attendance for underperforming special events.
• Acts as a liaison between Player Development Host and Player’s Club Representative to expedite requests.
• Works with Casino Marketing leadership to ensure customers are accommodated.
• Evaluates customers’ casino activity to determine complimentary items.
• Resolves customer disputes and complaints professionally.
• Maintains confidentiality of guest files, records and casino information.
• Communicates benefits of the 29 Rewards Loyalty Club with persuasion and enthusiasm.

Conocimientos

Customer relations

Organizational skills

Computer skills

Telemarketing experience

Educación

High school diploma or GED

Descripción del empleo

The Twenty-Nine Palms Band of Mission Indians seeks a Player Development Coordinator to streamline workflow across the Player Development department and other property teams. You will help deliver a Five Star Experience to Guests and Team Members, uphold our Service Promise, and support guest relations with a professional, confidential approach.

Key duties include coordinating between hosts and the Player’s Club, assisting with event attendance, and collaborating with Casino Marketing to meet