Guest Experience Leader - Store Operations & Customer Care

Pilot Company; Delaplain (KY); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Fuel discount

Medical, dental, vision

401(k)

Flexible Spending Accounts

Tuition reimbursement

Flexible schedule

Weekly pay

Job summary

Pilot Company is seeking a Shift Leader to supervise store operations and staff while delivering exceptional customer service. The ideal candidate will be customer-focused, self-motivated, and able to support managers in keeping the facilities well-maintained and running smoothly.

The role requires knowledge of store operations and PFJ's commitment to quality and customer service, with a flexible schedule that includes nights, days, weekends, and holidays.

Qualifications

• Experience in retail operations.
• Excellent customer service and ability to maintain a customer-focused culture.
• Proficient with a calculator and a computer.
• Ability to work with diverse levels from hourly staff to corporate representatives.
• Able to work a flexible schedule including nights, days, weekends and holidays.
• Background check required.

Responsibilities

• Supervise store employees and overall store operations.
• Provide outstanding customer service and respond to customer needs.
• Assist managers with tasks to keep facilities well-maintained and running smoothly.
• Be knowledgeable about PFJ's store operations and commitments to quality and service.

Skills

Customer service

Retail operations

Teamwork

Flexibility

Communication

Tools

Calculator

Computer

Job description

Pilot Company is seeking a Shift Leader to supervise store operations and staff while delivering exceptional customer service. The ideal candidate will be customer-focused, self-motivated, and able to support managers in keeping the facilities well-maintained and running smoothly.

The role requires knowledge of store operations and PFJ's commitment to quality and customer service, with a flexible schedule that includes nights, days, weekends, and holidays.