Guest Experience Leader — Store Operations & Service

Pilot Flying J; Ottawa Lake (MI); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Fuel discount

Medical plan/Dental/Vision

401(k)

Flexible Spending Accounts

Tuition reimbursement

Flexible schedule

Weekly pay

Job summary

Pilot Company is seeking a Shift Leader to supervise store operations and staff, ensuring strong customer service and safety across our travel centers. The ideal candidate will have retail experience, be self-motivated, and support managers with daily tasks to keep facilities well-maintained and running smoothly.

Pay starts between $15.70 and $23.33 per hour, with a flexible schedule including nights, days, weekends and holidays. PFJ brand operations support this role across our network.

Qualifications

• Experience in retail operations.
• Excellent customer service skills.
• Willingness to work a flexible schedule including nights, days, weekends and holidays.

Responsibilities

• Supervise store staff and day-to-day operations.
• Respond to customer needs with strong service orientation.
• Assist store managers to maintain high standards of quality and upkeep.

Skills

Retail operations

Customer service

Teamwork

Flexible scheduling

Tools

Calculator

Computer literacy

Job description

Pilot Company is seeking a Shift Leader to supervise store operations and staff, ensuring strong customer service and safety across our travel centers. The ideal candidate will have retail experience, be self-motivated, and support managers with daily tasks to keep facilities well-maintained and running smoothly.

Pay starts between $15.70 and $23.33 per hour, with a flexible schedule including nights, days, weekends and holidays. PFJ brand operations support this role across our network.