Guest Experience Leader & Store Operations Coach

UDF-MyScoop Branding; Amelia (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

United Dairy Farmers is seeking an Associate Store Manager to support the Store Manager in all aspects of store operations. The ASM will lead staff, ensure The Hi Five Guest Experience, and manage scheduling, training, and performance coaching.

The role emphasizes compliance with laws, policies, and safety while delivering outstanding guest service. The ASM will handle staffing, store administration, and day-to-day decisions to maintain store readiness and guest satisfaction, including alcohol

Qualifications

• Direct management and coaching of store associates
• Screening interviews and training new staff
• Ability to communicate in English effectively and manage guest interactions
• Ability to lead operations and maintain store standards while following policies

Responsibilities

• Oversee daily store operations and guest experience
• Lead, train and coach associates including scheduling and performance
• Ensure accurate cash handling, POS and gas transactions
• Maintain store cleanliness, stock levels and safety compliance

Skills

Leadership

Training

Coaching

Interviewing

Decision making

Tools

POS System

Job description

United Dairy Farmers is seeking an Associate Store Manager to support the Store Manager in all aspects of store operations. The ASM will lead staff, ensure The Hi Five Guest Experience, and manage scheduling, training, and performance coaching.

The role emphasizes compliance with laws, policies, and safety while delivering outstanding guest service. The ASM will handle staffing, store administration, and day-to-day decisions to maintain store readiness and guest satisfaction, including alcohol