Guest Experience Leader & Store Coach

lululemon; Annapolis (MD); On-site; USD 71,635,000 - 81,664,000; Full time

Benefits offered by this job

Extended health benefits

Dental benefits

Paid time off

Retirement plan matching

Employee discount

Fitness and yoga classes

Parental leave top-up

Development courses

Job summary

lululemon in Annapolis is seeking a Guest Experience Lead to guide the floor team, deliver technical product education, and drive daily sales targets. You will act as Supervisor on Duty, open/close the store, and support hiring and onboarding for continuous team growth.

The role emphasizes inclusive guest service, leadership presence on the floor, and collaboration with store leadership to optimize performance and guest satisfaction.

Qualifications

• Minimum 1 year retail or customer experience.
• Experience leading or mentoring others.
• Legal authorization to work in the store country.

Responsibilities

• Lead from the floor, acting as Supervisor on Duty to drive store performance.
• Provide technical product education to guests and ensure inclusive service.
• Support hiring decisions, onboarding, and team development.
• Review daily data to motivate the team toward sales targets.
• Open/close the store following procedures and maintain store readiness.

Skills

Guest experience

Leadership

Coaching

Hiring support

Store operations

Education

High school diploma/GED

Job description

lululemon in Annapolis is seeking a Guest Experience Lead to guide the floor team, deliver technical product education, and drive daily sales targets. You will act as Supervisor on Duty, open/close the store, and support hiring and onboarding for continuous team growth.

The role emphasizes inclusive guest service, leadership presence on the floor, and collaboration with store leadership to optimize performance and guest satisfaction.