Guest Experience Leader — Service & Engagement

Target; Watertown (SD); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Paid holidays

Paid vacation

Disability insurance

Job summary

Target in Watertown, SD is seeking a Service and Engagement Team Leader to guide Guest Advocates and Front of Store Attendants in delivering a consistent, guest-first experience. You will lead day-to-day operations, coach teammates, and ensure staff are trained to uphold Target's service standards during busy shifts.

You will manage workload, communicate clearly, and support loyalty programs while promoting a safe, inclusive store culture and accountability across the team.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Previous retail experience preferred, but not required.
• Lead and hold others accountable.
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
• Work independently and as part of a team.
• Manage workload and prioritize tasks independently and with a team.

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.
• Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.
• Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards.

Skills

Guest service

Communication

Leadership

Teamwork

Job description

Target in Watertown, SD is seeking a Service and Engagement Team Leader to guide Guest Advocates and Front of Store Attendants in delivering a consistent, guest-first experience. You will lead day-to-day operations, coach teammates, and ensure staff are trained to uphold Target's service standards during busy shifts.

You will manage workload, communicate clearly, and support loyalty programs while promoting a safe, inclusive store culture and accountability across the team.