Guest Experience Leader: Service & Engagement

Target; Collierville (TN); On-site; USD 64,000 - 128,000; Full time

Job summary

Target is seeking a Service & Engagement Executive Team Leader to guide Guest Advocates and leaders, driving guest service excellence and store performance. You’ll manage staffing, training, and scheduling to ensure efficient store operations and a welcoming guest experience across all touchpoints.

You will lead a team to deliver service and sales goals while upholding safety, ethics, and compliance. A 4-year degree or equivalent experience plus strong communication and leadership skills are

Qualifications

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict and hold others accountable.
• Relate well with and interact with all levels of the organization.
• Strong cognitive skills: problem analysis, decision making, finance and analytics.
• Learn and adapt to current technology needs.
• Manage workload and prioritize tasks independently and with a team.

Responsibilities

• Build a team of Guest Advocates and Leaders delivering excellent guest service.
• Drive total store sales and contribute to profitability.
• Anticipate staffing needs and recruit for long and short term needs.
• Ensure training completion and ongoing education for front-of-store teams.
• Coach teams through development conversations and progress reviews.
• Promote awareness of promotions, product offerings and guest benefits.
• Maintain ethical conduct, safety, and compliance in all store activities.
• Address store needs and respond to emergencies or regulatory visits.

Skills

Interpersonal skills

Communication skills

Leadership

Customer service

Problem solving

Business acumen

Education

4 year degree or equivalent experience

Job description

Target is seeking a Service & Engagement Executive Team Leader to guide Guest Advocates and leaders, driving guest service excellence and store performance. You’ll manage staffing, training, and scheduling to ensure efficient store operations and a welcoming guest experience across all touchpoints.

You will lead a team to deliver service and sales goals while upholding safety, ethics, and compliance. A 4-year degree or equivalent experience plus strong communication and leadership skills are