Guest Experience Leader: Service & Engagement

1001 Target Corporation; Roanoke (VA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Paid sick leave

Paid holidays

Paid vacation

Job summary

Target in Roanoke, VA is seeking a Service and Engagement Team Leader to deliver the guest experience and lead a team of hourly associates in-store and via digital channels.

You will train, coach, and evaluate staff, manage daily workloads to meet service and sales goals, and ensure adherence to safety and store standards.

The role offers a fast-paced environment with opportunities to develop leadership skills and contribute to a guest-first culture.

Qualifications

• High school diploma or equivalent required.
• Ability to communicate across devices and with guests and team members.
• Experience in retail or guest services is a plus.

Responsibilities

• Deliver exceptional guest experience and uphold Target's service commitments.
• Lead a team of hourly colleagues, including coaching and performance feedback.
• Plan daily/weekly work to meet store sales goals and guest needs.
• Assist with drive-up, pickup, and in-store operations while maintaining safety.

Skills

Leadership

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Target in Roanoke, VA is seeking a Service and Engagement Team Leader to deliver the guest experience and lead a team of hourly associates in-store and via digital channels.

You will train, coach, and evaluate staff, manage daily workloads to meet service and sales goals, and ensure adherence to safety and store standards.

The role offers a fast-paced environment with opportunities to develop leadership skills and contribute to a guest-first culture.