Guest Experience Leader - Retail Store & Community Impact

Altar'd State; Center Valley (Lehigh County); On-site; USD 48,000 - 64,000; Full time

Job summary

Stand Out For Good Inc. is seeking a Guest Engagement Assistant Store Leader to inspire an exceptional guest experience at our Center Valley location. You will hire, train and develop a diverse team that builds authentic relationships with guests in every interaction.

You will drive sales and guest satisfaction by leading the floor, coaching staff, and meeting KPIs while embodying our mission to Stand Out For Good in the community.

Qualifications

• Excellent communication with guests and colleagues.
• Proven track record in hospitality leadership and driving guest satisfaction.
• Ability to recruit, train and develop a diverse team.
• Strong organizational and time-management skills for a retail setting.

Responsibilities

• Cultivates a guest-focused environment by driving volume and anticipating guest needs.
• Models excellent service standards and coaches associates to deliver exceptional guest experiences.
• Recruit, train and develop a team to achieve individual, store, and company goals.
• Foster team commitment through support, relationship building, and recognizing individual contributions.
• Manages campaigns and community initiatives to positively impact the local area.
• Holds self and the team accountable for achievement of P&L results and standards.
• Provides timely feedback, recognition, and rewards to associates, driving retention and performance.

Skills

Communication

Hospitality leadership

Guest engagement

Team motivation

Storytelling/persuasion

Education

Bachelor’s degree preferred

Job description

Stand Out For Good Inc. is seeking a Guest Engagement Assistant Store Leader to inspire an exceptional guest experience at our Center Valley location. You will hire, train and develop a diverse team that builds authentic relationships with guests in every interaction.

You will drive sales and guest satisfaction by leading the floor, coaching staff, and meeting KPIs while embodying our mission to Stand Out For Good in the community.