Guest Experience Leader | Store & Community Impact

Stand Out For Good, Inc; Dedham (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

Stand Out For Good, Inc. in Dedham, MA is seeking a Guest Engagement Assistant Store Leader to inspire a guest-focused team, hire, train, and develop staff, and deliver an exceptional guest experience. You will lead the sales floor, coach associates, and drive store performance to meet company goals.

The role requires strong communication, hospitality leadership, and a passion for community impact. A Bachelor's degree is preferred, and a minimum of 1 year in retail or hospitality management,

Qualifications

• Strong communication skills with an outgoing personality and willingness to engage with guests.
• Proven record as a successful hospitality leader with knowledge in leadership, financial results, guest satisfaction and employee relations.
• Ability to maintain a beautiful environment with attention to detail, ensuring a pleasing experience and inviting atmosphere.
• Genuine desire to make a positive impact on the community and contribute to meaningful causes.
• Creative and entrepreneurial thinking with the ability to implement revenue-driven ideas.

Responsibilities

• Cultivates a guest-focused environment by driving volume and anticipating guest needs.
• Models excellent service standards and coaches associates to deliver exceptional guest experiences.
• Recruit, train and develop a team to achieve individual, store, and company goals.
• Foster team commitment through support, relationship building, and recognizing individual contributions.
• Manages the Mission Monday campaign to positively impact the community and enhance people’s lives.
• Holds self and the team accountable for achievement of P&L results and statistical standards.
• Provides timely feedback, recognition, and rewards to associates, driving retention and performance.

Skills

Guest service

Leadership

Communication

Team development

Sales/revenue focus

Education

Bachelor's degree preferred

Job description

Stand Out For Good, Inc. in Dedham, MA is seeking a Guest Engagement Assistant Store Leader to inspire a guest-focused team, hire, train, and develop staff, and deliver an exceptional guest experience. You will lead the sales floor, coach associates, and drive store performance to meet company goals.

The role requires strong communication, hospitality leadership, and a passion for community impact. A Bachelor's degree is preferred, and a minimum of 1 year in retail or hospitality management,