Customer Experience Leader: Wow Customers & Grow Sales

Five Below Inc; Wayne (NJ); On-site; USD 28,000 - 39,000; Full time

Job summary

Five Below Inc. is hiring a Customer Experience Manager to lead the store team under the Store Manager and deliver Wow the Customer. You will drive front-end operations, cash handling, cleanliness, safety, and sales growth while modeling the Five Below Way.

As Manager on Duty, you’ll supervise associates, train staff, manage schedules, and uphold SOPs, ensuring fast, friendly checkouts and a welcoming shopping environment for every guest.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all associates and managers are Wowing the Customer through personal contact with customers.
• Responsible for achieving CSAT score goals provided by the District Manager.
• Responsible for leading Front End Operations.
• Training the staff on the High Fives of Customer Service.
• Ensures that each guest has a fast, friendly, checkout.
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times.
• Responsible for opening and closing store procedures.
• Responsible for performing SM duties in their absence.
• Assists in supervising all Associates.
• Assists in training all Associates.
• Assists in coaching all Associates.
• Assists in developing all Associates.
• Assists in staff scheduling.
• Reviews all corporate communications and reacts accordingly.
• Partners with supervisors or corporate office regarding store issues.
• Drives store sales and controls expenses.
• Uses financial reporting to drive business opportunities.
• Assists payroll process and ensures budget is in line with plan.
• Assists in merchandising procedures.
• Adheres to and holds associates accountable to all Five Below’s SOP.
• Responsible for cash handling procedures including bank deposits.
• Authorizes register functions including post voids, returns and discounts.

Skills

Leadership Trainer/Developer/Motivator

Communication

Planning/Time Management

Ownership Commitment

Accountability/Delegation/Follow up

Sales Driver/Goal Oriented Professiona

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below Inc. is hiring a Customer Experience Manager to lead the store team under the Store Manager and deliver Wow the Customer. You will drive front-end operations, cash handling, cleanliness, safety, and sales growth while modeling the Five Below Way.

As Manager on Duty, you’ll supervise associates, train staff, manage schedules, and uphold SOPs, ensuring fast, friendly checkouts and a welcoming shopping environment for every guest.