Guest Experience Leader — People, Service & Growth

lululemon; Baltimore (MD); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Extended health benefits

Paid time off

Employee discount

Fitness & yoga classes

Retirement plan matching

Job summary

lululemon is seeking an Assistant Manager, Guest Experience to lead on the floor, build and develop a diverse team, and ensure guests receive outstanding service aligned with our values.

This expression of interest posting notes you will be contacted if a suitable role arises. The role involves hiring, coaching, performance management, floor leadership, merchandising, and budgeting, with emphasis on inclusion and guest connection.

Qualifications

• Must be legally authorized to work in the United States
• 1 year people management experience
• 1 year leadership experience managing business operations and administration

Responsibilities

• Lead an inclusive, respectful team environment and coach team members
• Provide floor leadership to ensure efficient store operations
• Address guest feedback and resolve issues to make it right
• Review store data and participate in planning, budgeting, and hiring
• Open/close the store following procedures and safety rules
• Oversee budget and labor hours delegated by Store Manager

Skills

Leadership

Guest Experience

Team Building

Decision Making

Strategic Thinking

Change Management

Communication

Inclusion & Diversity

Integrity

Interactive Communication

Education

High school diploma

Bachelor's degree or equivalent

Job description

lululemon is seeking an Assistant Manager, Guest Experience to lead on the floor, build and develop a diverse team, and ensure guests receive outstanding service aligned with our values.

This expression of interest posting notes you will be contacted if a suitable role arises. The role involves hiring, coaching, performance management, floor leadership, merchandising, and budgeting, with emphasis on inclusion and guest connection.