Guest Experience Leader

Lululemon Athletica; Maryland; On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Extended health

Dental benefits

Paid time off

Retirement plan matching

Employee discount

Wellbeing programs

Job summary

lululemon Athletica is seeking an Assistant Manager, Guest Experience to lead from the floor, develop team members, and deliver exceptional guest experiences in our stores. The role emphasizes inclusion, coaching, and store leadership to ensure operations align with company values.

The candidate will collaborate with Store Manager on hiring, development, and performance management, while maintaining a safe, engaging, and high-energy environment for guests and teammates alike.

Qualifications

• Must have 1 year of people management experience.
• Experience leading store operations and administration.
• Ability to manage guest experience and provide coaching and feedback.

Responsibilities

• Lead from the floor to develop and manage team members.
• Ensure an inclusive, respectful team environment.
• Drive guest experience and address escalations to
• Support store leadership with budgeting, planning, and visual merchandising.

Skills

People management

Leadership

Guest experience

Communication

Problem solving

Team building

Decision making

Strategic thinking

Change management

Job description

lululemon Athletica is seeking an Assistant Manager, Guest Experience to lead from the floor, develop team members, and deliver exceptional guest experiences in our stores. The role emphasizes inclusion, coaching, and store leadership to ensure operations align with company values.

The candidate will collaborate with Store Manager on hiring, development, and performance management, while maintaining a safe, engaging, and high-energy environment for guests and teammates alike.