Guest Experience Leader — People-First Store Growth

Lululemon Athletica; Dallas (TX); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Extended health benefits

Dental benefits

Paid time off

Employee discount

Wellness programs

Mentorship programs

Job summary

lululemon is seeking an Assistant Manager, Guest Experience to lead from the floor, build a strong, diverse team, and deliver exceptional guest service in our stores. This role focuses on creating an inclusive environment, coaching team members, and aligning daily operations with company values and directives.

The position emphasizes leadership, customer care, and operational excellence, with opportunities to drive performance and store culture in a fast-paced retail setting.

Qualifications

• 1 year people management experience.
• 1 year leadership experience, including managing business operations & administration.
• Experience managing projects or processes is desirable.

Responsibilities

• Lead a respectful and inclusive team environment and mentor team members.
• Provide floor leadership to ensure efficient guest service and store operations.
• Address guest feedback and escalations to resolve issues on the shop floor.
• Collaborate with managers on planning, merchandising, and scheduling.

Skills

Leadership

Guest Experience

Team Building

Decision Making

Strategic Thinking

Communication

Education

High school diploma, GED, or equivalent

Bachelor’s degree or equivalent

Job description

lululemon is seeking an Assistant Manager, Guest Experience to lead from the floor, build a strong, diverse team, and deliver exceptional guest service in our stores. This role focuses on creating an inclusive environment, coaching team members, and aligning daily operations with company values and directives.

The position emphasizes leadership, customer care, and operational excellence, with opportunities to drive performance and store culture in a fast-paced retail setting.