Guest Experience Leader – On‑Floor Coach & Brand Educator

lululemon; Malibu Beach (CA); Sur place; USD 33 000 - 41 000; Plein temps

Avantages offerts par ce poste

Health benefits

Paid time off

Retirement plan matching

Bonus program

Résumé du poste

lululemon Athletica is seeking a Guest Experience Lead for a 6-month contract at Malibu Country Mart. The role focuses on delivering an exceptional in-store guest experience by providing technical product education and leading the team on the floor.

Responsibilities include supervising, hiring input, and driving daily sales targets with a strong emphasis on inclusion and teamwork. The position requires 1 year of retail or guest-facing experience and the ability to lead and mentor others, with a

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others
• Education: High school diploma/GED/equivalent, or above
• Experience: 1 year of retail/sales leadership experience

Responsabilités

• Lead from the floor to deliver the lululemon guest experience framework.
• Provide ongoing product education to guests and support team members.
• Act as Supervisor on Duty to manage store operations and guest needs.
• Assist with hiring, onboarding and training of team members.
• Review daily business data to drive sales and store performance.
• Foster an inclusive, collaborative team environment.
• Represent the store in a professional, respectful manner.

Connaissances

Retail experience

Guest service

Leadership

Mentoring

Formation

High school diploma

Description du poste

lululemon Athletica is seeking a Guest Experience Lead for a 6-month contract at Malibu Country Mart. The role focuses on delivering an exceptional in-store guest experience by providing technical product education and leading the team on the floor.

Responsibilities include supervising, hiring input, and driving daily sales targets with a strong emphasis on inclusion and teamwork. The position requires 1 year of retail or guest-facing experience and the ability to lead and mentor others, with a