Guest Experience Leader — On‑Floor Coach

lululemon; Florida; Hybrid; USD 33.000 - 38.000; Vollzeit

Benefits dieser Stelle

Extended health and dental benefits

Mental health plans

Paid time off

Retirement plan matching

Development courses

Zusammenfassung

lululemon is seeking a Guest Experience Lead to drive an exceptional, inclusive guest experience on the sales floor. You will educate guests on products, support the store leadership team, and help meet daily sales targets while coaching others and contributing to hiring decisions.

The role requires at least 1 year in retail or customer experience, with demonstrated leadership or mentoring abilities, and a high school diploma or equivalent.

Qualifikationen

• 1 year retail or customer experience; ability to resolve guest concerns.
• Experience in leading, mentoring, or delegating with others.
• Education: high school diploma or equivalent; supporting certifications are a plus.

Aufgaben

• Lead from the floor to deliver the lululemon guest experience framework.
• Assess guest connection and provide technical product education to guests.
• Act as Supervisor on Duty and assist in hiring decisions and coaching.
• Open and close the store; review daily data to drive sales goals.
• Support recruitment, onboarding, and training within the store team.

Kenntnisse

Guest experience

Leadership

Team mentoring

Communication

Ausbildung

High school diploma/GED/equivalent

Jobbeschreibung

lululemon is seeking a Guest Experience Lead to drive an exceptional, inclusive guest experience on the sales floor. You will educate guests on products, support the store leadership team, and help meet daily sales targets while coaching others and contributing to hiring decisions.

The role requires at least 1 year in retail or customer experience, with demonstrated leadership or mentoring abilities, and a high school diploma or equivalent.