Guest Experience Leader & Keyholder

Ampersand Brands; West Des Moines (IA); On-site; USD 11,000 - 17,000; Full time

Benefits offered by this job

Employee discount

Job summary

Ampersand Brands is seeking a Service Lead/Keyholder for the Lolli & Pops brand in West Des Moines. You will join a leadership team and help drive store performance while delivering a memorable guest experience.

Responsibilities include coaching staff, managing inventory, and upholding visual standards. The role emphasizes teamwork, adaptability, and a positive, energetic store culture.

Qualifications

• Exceptional interpersonal skills and guest engagement focus.
• Strong organizational skills and attention to detail.
• Proactive, hands-on approach with ability to lift up to 75 lbs.

Responsibilities

• Support store-level KPI targets and operational metrics.
• Engage guests, conduct product knowledge sharing and sampling.
• Coach and develop team members, fostering selling skills and professionalism.
• Assist in training, onboarding, and motivating staff.
• Aid Store Manager with paperwork, ordering, and inventory management.
• Maintain visual/merchandising standards and store cleanliness.
• Ensure policies and procedures are followed consistently.

Skills

Interpersonal skills

Attention to detail

Bias toward action

Coachable

Multitasking

Positive attitude

Flexible availability

Job description

Ampersand Brands is seeking a Service Lead/Keyholder for the Lolli & Pops brand in West Des Moines. You will join a leadership team and help drive store performance while delivering a memorable guest experience.

Responsibilities include coaching staff, managing inventory, and upholding visual standards. The role emphasizes teamwork, adaptability, and a positive, energetic store culture.