Guest Experience Lead & Keyholder

Ampersand Brands, LLC; West Des Moines (IA); On-site; USD 11,000 - 14,000; Full time

Benefits offered by this job

Sweet employee discount

Equal opportunity employer

Job summary

Ampersand Brands, LLC in West Des Moines, Iowa is seeking a Lolli & Pops Service Lead/Keyholder to drive store performance and guest experience. You will supervise teams, coach selling skills, handle paperwork, and maintain visual merchandising.

The role requires lifting up to 25 pounds, flexible hours during busy times, and a passion for providing delight in every interaction. We offer a sweet discount and an equal opportunity workplace.

Qualifications

• Exceptional interpersonal skills; energized by working with people.
• Strong organizational abilities and attention to detail.
• Ability to multitask and stay focused in a fast-paced environment.
• Positive, friendly attitude and a willingness to mentor others.

Responsibilities

• Help drive store-level financial and operational results by monitoring KPI targets and taking action.
• Keep the team focused on guest engagement, sampling and product knowledge.
• Coach selling skills and lead by example to maximize performance.
• Assist in training, developing and motivating team members.
• Support in paperwork, ordering, inventory management, and visual standards.
• Enforce policies and store cleanliness; champion the brand inside/outside the store.

Skills

Interpersonal skills

Attention to detail

Multitasking

Positive attitude

Job description

Ampersand Brands, LLC in West Des Moines, Iowa is seeking a Lolli & Pops Service Lead/Keyholder to drive store performance and guest experience. You will supervise teams, coach selling skills, handle paperwork, and maintain visual merchandising.

The role requires lifting up to 25 pounds, flexible hours during busy times, and a passion for providing delight in every interaction. We offer a sweet discount and an equal opportunity workplace.