Guest Experience Leader: Inspire, Coach & Sell

lululemon; Chicago (IL); On-site; USD 68,770,000 - 78,948,000; Full time

Benefits offered by this job

Extended health

Dental coverage

Paid time off

401(k) matching

Employee discount

Fitness classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon in the United States seeks a Guest Experience Lead to elevate the in-store experience by delivering technical product education and leading the floor as Supervisor on Duty. You will drive store performance through guest connections, coach team members, and participate in hiring and training while maintaining inclusive, high-energy store culture.

This role requires at least 1 year in retail, leadership exposure, and a high school diploma; flexible schedule across mornings, evenings,

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations).
• Some experience in leading, mentoring, or delegating with others.
• Education: High school diploma/GED/equivalent, or above.
• Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers).

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives education and assistance when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill business, team, and guest needs.
• Conduct preparation activities to ensure in-store readiness and maintain operational excellence throughout shift.
• Open and close the store according to procedures.
• Review daily business data to track progress toward sales goals and motivate the team.
• Participate in hiring—recruitment, selection, onboarding, training.
• Provide direct feedback, in-the-moment recognition, coaching, and hands-on development for team members.
• Foster a respectful, inclusive team culture and build productive working relationships.

Skills

Retail experience

Leadership

Customer service

Communication

Mentoring or supervising

Education

High school diploma/GED

Job description

lululemon in the United States seeks a Guest Experience Lead to elevate the in-store experience by delivering technical product education and leading the floor as Supervisor on Duty. You will drive store performance through guest connections, coach team members, and participate in hiring and training while maintaining inclusive, high-energy store culture.

This role requires at least 1 year in retail, leadership exposure, and a high school diploma; flexible schedule across mornings, evenings,