Guest Experience Leader — Inclusive Store Coach

Lululemon Athletica; Miami, Northern (FL, KY); Hybrid; USD 34,000 - 58,000; Full time

Job summary

lululemon seeks an Assistant Manager, Guest Experience at Dadeland Mall to lead floor teams and deliver exceptional guest encounters. You will guide daily operations, modeling inclusive leadership and strong communication while supporting hiring and development.

The role emphasizes coaching, performance feedback, and ensuring a welcoming store culture. Expect variable hours, a focus on guest satisfaction, and close collaboration with the store leadership team.

Qualifications

• Must be legally authorized to work in the country where the store is located.
• Experience in leading and developing teams in a retail environment.
• Ability to travel to the assigned store with reliable transportation.

Responsibilities

• Lead from the floor to build, manage, and develop team members.
• Foster an inclusive team environment and provide coaching and feedback.
• Partner with Store Manager on hiring and building a diverse, strong team.
• Support learning, development, and performance management of staff.
• Address guest issues and escalations to maintain a high‑quality guest experience.
• Review business data to inform planning and staffing decisions.
• Ensure product presentation and visual merchandising are maintained.

Skills

Leadership

Guest experience

Team building

Decision making

Strategic thinking

Change management

Communication

Diversity & inclusion

Education

High school diploma

Bachelor's degree

Job description

lululemon seeks an Assistant Manager, Guest Experience at Dadeland Mall to lead floor teams and deliver exceptional guest encounters. You will guide daily operations, modeling inclusive leadership and strong communication while supporting hiring and development.

The role emphasizes coaching, performance feedback, and ensuring a welcoming store culture. Expect variable hours, a focus on guest satisfaction, and close collaboration with the store leadership team.