Guest Experience Lead & Inclusive Team Coach

lululemon; Miami (FL); On-site; USD 34,000 - 58,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401k match

Employee discount

Fitness programs

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon in Miami is seeking an Assistant Manager, Guest Experience to lead from the floor, develop a diverse team, and ensure an exceptional guest experience aligned with our brand values. You will coach and empower team members, partner with Store Manager on hiring, training, and sales objectives, and oversee operations, merchandising, and safety to drive performance.

This role requires strong leadership, inclusive communication, and the ability to balance guest needs with store goals in a

Qualifications

• 1 year people management experience
• 1 year leadership experience, including experience managing business operations and administration and managing projects or processes
• Education: High school diploma, GED, or equivalent
• Education: Bachelors degree or equivalent
• Experience: 1 year retail or sales specific management experience
• Experience: 1 year recruiting, hiring, or training employees

Responsibilities

• Lead a respectful and inclusive team environment and coach staff.
• Grow guest experience on the floor through training and coaching.
• Partner with managers to review store data and inform planning.
• Open and close the store per procedures.
• Manage delegated budget and labor hours.
• Handle guest feedback and escalations.
• Support hiring and developing a diverse team.

Skills

Inclusion & Diversity

Integrity

Leadership

Guest Experience

Team Building

Decision Making/Problem Solving

Strategic Thinking

Change Management Leadership

Interactive Communication

Education

High school diploma, GED, or equivalent

Bachelor's degree or equivalent

Job description

lululemon in Miami is seeking an Assistant Manager, Guest Experience to lead from the floor, develop a diverse team, and ensure an exceptional guest experience aligned with our brand values. You will coach and empower team members, partner with Store Manager on hiring, training, and sales objectives, and oversee operations, merchandising, and safety to drive performance.

This role requires strong leadership, inclusive communication, and the ability to balance guest needs with store goals in a