Guest Experience Leader – Inclusive Retail Team

lululemon

Boston, Northern (MA, KY)

Hybrid

USD 84,530,000 - 114,616,000

Full time

8 days ago

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Benefits offered by this job

Extended health benefits

Dental benefits

Paid time off

Savings/retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon on Newbury Street in Boston seeks an Assistant Manager, Guest Experience to lead the floor, coach a diverse team, and deliver outstanding guest experiences every day. You will help hire, train, and develop staff while supporting store operations and budgeting under the Store Manager.

The role requires strong leadership, inclusion, and problem-solving skills. Work includes managing schedules, ensuring safety, and maintaining product presentation while fostering a welcoming,

Qualifications

1 year people management experience or more.
Experience leading store operations and guest services.
Ability to hire and develop diverse teams.
Strong communication and coaching skills.

Responsibilities

Lead from the floor to coach and develop team members.
Deliver exceptional guest experiences and address escalations.
Partner with Store Manager on hiring, budgeting, and staffing plans.
Maintain visual merchandising and product presentation standards.

Skills

People management

Leadership

Guest experience

Team development

Coaching

Performance feedback

Hiring

Education

High school diploma or GED

Bachelor’s degree or equivalent

Job description

The role requires strong leadership, inclusion, and problem-solving skills. Work includes managing schedules, ensuring safety, and maintaining product presentation while fostering a welcoming,

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