Guest Experience Leader - In-Store Impact & Coaching

lululemon; Wisconsin; On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health & dental benefits

Paid time off

Employee discount

Fitness & yoga classes

Retirement plan matching

Job summary

lululemon is seeking a Guest Experience Lead to drive in-store excellence. You will lead from the floor, providing technical product education and guiding the team to meet daily sales targets.

The role includes open/close duties, data-driven goal tracking, and involvement in hiring and coaching to build an inclusive, high-performing store environment. The position requires 1 year of retail or customer experience and demonstrated leadership abilities.

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others
• Legal authorization to work in the country where the store is located

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess guest connection and technical product education, ensuring every guest receives technical product education and assistance when needed.
• Lead from the floor as Supervisor on Duty to meet business, team, and guest needs.
• Conduct preparation activities to ensure in-store readiness and maintain operational excellence during shifts.
• Open and close the store according to procedures.
• Review daily business data to track progress toward sales goals and motivate the team.
• Participate in hiring processes, including recruitment, selection, onboarding, and training.
• Provide direct feedback, recognition, coaching, and hands-on development for team members.
• Foster a respectful, inclusive team environment and engaging, productive relationships.

Skills

Leadership

Guest experience

Communication

Education

High school diploma/GED

Job description

lululemon is seeking a Guest Experience Lead to drive in-store excellence. You will lead from the floor, providing technical product education and guiding the team to meet daily sales targets.

The role includes open/close duties, data-driven goal tracking, and involvement in hiring and coaching to build an inclusive, high-performing store environment. The position requires 1 year of retail or customer experience and demonstrated leadership abilities.