Guest Experience Leader: In-Store Impact

Lululemon Athletica; Beavercreek, Northern (OH, KY); Hybrid; USD 30,000 - 37,000; Part time

Benefits offered by this job

Health benefits

Paid time off

Retirement matching

Development courses

Mentorship programs

Job summary

lululemon is seeking a Guest Experience Lead (contract) at Greene Town Center to champion an exceptional guest experience on the sales floor. You will lead from the floor, provide product education, and drive store performance through guest experience and daily sales targets.

As part of the leadership team, you will contribute to hiring decisions, evaluate team performance, and support ongoing development. The role involves flexible shifts, weekend work, and a focus on inclusion and teamwork.

Qualifications

• 1 year retail or customer experience (guest resolution)
• Some experience in leading, mentoring, or delegating with others
• Strong communication and interpersonal skills],
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Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and assisting guests when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure operational excellence of the store during shifts.
• Open and close the store according to procedures.
• Review daily business data and metrics to track progress toward sales goals and motivate the team.

Skills

Retail leadership

Guest service

Team management

Communication

Job description

lululemon is seeking a Guest Experience Lead (contract) at Greene Town Center to champion an exceptional guest experience on the sales floor. You will lead from the floor, provide product education, and drive store performance through guest experience and daily sales targets.

As part of the leadership team, you will contribute to hiring decisions, evaluate team performance, and support ongoing development. The role involves flexible shifts, weekend work, and a focus on inclusion and teamwork.