Guest Experience Leader: High-Volume Restaurant Manager

Opal Collection; Naples (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Hotel Discounts with OPAL

Friends and Family Discount

Job summary

OPAL Resorts in Naples, FL is seeking a full-time Restaurant Operations Manager to lead high-volume dining with open availability Mon-Sun. Salary is based on qualifications and experience.

You will supervise FOH staff, coordinate with the kitchen, manage schedules, training, and inventories to uphold exceptional hospitality standards. This role reports to the Food & Beverage Director and requires a hands-on owner-like approach.

Qualifications

• 2+ years of full-service, high-volume restaurant management experience.
• Demonstrated working understanding of business operations and financials.
• Strong communication skills.
• Dependable, reliable, and motivated.
• Able to work ten-hour plus shifts, plus ability to stand, sit or walk for extended periods of time.
• Must be able to work closing shifts, weekends, and holidays as needed.

Responsibilities

• Manage shifts which include daily decision making and planning
• Write schedules for all FOH restaurant staff
• Assist in payroll time card edits
• Train hourly staff one on one to help improve guest experience
• Perform EOM liquor/beer/wine inventories with accuracy
• Understand flavors, aromas, and characteristics of food ingredients and wines to ensure the highest standard in guest experience
• Manage on-the-fly requests with ease and poise creating a calm and positive work environment
• Foster an environment of continuous learning, open and honest feedback, and corrective action as needed
• Actively work the floor with an ability to anticipate opportunities to improve service, help the team, and create efficiencies in table turns
• Work directly with the kitchen team to evaluate prep levels and food quality prior to each shift
• Be responsible for running the restaurant as if an owner

Skills

Restaurant management

Operations

Scheduling

Reliability

Shift work

Availability

Job description

OPAL Resorts in Naples, FL is seeking a full-time Restaurant Operations Manager to lead high-volume dining with open availability Mon-Sun. Salary is based on qualifications and experience.

You will supervise FOH staff, coordinate with the kitchen, manage schedules, training, and inventories to uphold exceptional hospitality standards. This role reports to the Food & Beverage Director and requires a hands-on owner-like approach.