Guest Experience Leader - Front Office & Team Growth

Kaizen Lab Inc.; Georgetown (KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid training

Health, dental, vision benefits

Career growth opportunities

Job summary

Rainmaker Hospitality is seeking an energetic Front Office Manager for the Holiday Inn Express Lexington – North Georgetown. You will oversee daily front desk operations, ensure guest service standards, and coordinate daily workflows with other departments to deliver signature IHG service.

Reporting to the General Manager, you will help manage labor budgets, uphold brand quality, and mentor a frontline team.

Qualifications

• Minimum of 2 to 3 years of progressive hotel guest service/operations experience.
• High school diploma required; Associate’s or Bachelor’s degree in Hospitality or Business Administration recommended (experience matters).
• Strong leadership, problem-solving, and communication skills in fluent English.

Responsibilities

• Front Office Leadership: Supervise daily front desk operations, including check-ins, check-outs, guest registrations, and cash handling accuracy.
• Cross-Department Collaboration: Partner with housekeeping, maintenance, and breakfast teams to guarantee room readiness and flawless daily workflows.
• Team Management: Recruit, train, schedule, and mentor team members, fostering a positive, high-morale work culture.
• Guest Satisfaction: Proactively resolve guest feedback and maintain top-tier customer satisfaction and cleanliness scores.
• Operational & Financial Support: Assist the General Manager with labor budget management, inventory control, and vendor invoice tracking.
• Brand Compliance: Ensure strict adherence to IHG Quality Assurance standards, safety protocols, and audit requirements.

Skills

Leadership

Problem-solving

Communication

Education

High school diploma

Associate’s or Bachelor’s degree in Hospitality or Business Administration

Job description

Rainmaker Hospitality is seeking an energetic Front Office Manager for the Holiday Inn Express Lexington – North Georgetown. You will oversee daily front desk operations, ensure guest service standards, and coordinate daily workflows with other departments to deliver signature IHG service.

Reporting to the General Manager, you will help manage labor budgets, uphold brand quality, and mentor a frontline team.