Front Office Leader - Guest Experience & Growth

Holiday Inn Express Hotel & Suites Richwood; Walton (KY); On-site; USD 20,664 - 22,041; Full time

Job summary

Holiday Inn Express Hotel & Suites Richwood is seeking a Front Office Manager to lead a dynamic team in providing outstanding guest experiences. You’ll ensure smooth daily functions, enhance guest satisfaction, and foster a welcoming atmosphere. Join us in cultivating a supportive work environment focused on professional growth.

Your role includes overseeing operations, collaborating with other departments, and implementing innovative strategies for front office procedures. Competitive hourly compensation is offered at $15 - $16.

Qualifications

• Experience in leading and managing a front office team in a hospitality setting.
• Proven track record of enhancing guest satisfaction through exceptional service delivery.
• Ability to manage budgets effectively, ensuring cost-efficient operations.

Responsibilities

• Lead and inspire the front office team to deliver exceptional guest experiences every day.
• Oversee daily operations to ensure seamless check-in and check-out processes.
• Collaborate with other departments to maintain a cohesive hotel operation.

Skills

Team leadership

Customer service

Budget management

Collaboration

Problem-solving

Job description

Holiday Inn Express Hotel & Suites Richwood is seeking a Front Office Manager to lead a dynamic team in providing outstanding guest experiences. You’ll ensure smooth daily functions, enhance guest satisfaction, and foster a welcoming atmosphere. Join us in cultivating a supportive work environment focused on professional growth.

Your role includes overseeing operations, collaborating with other departments, and implementing innovative strategies for front office procedures. Competitive hourly compensation is offered at $15 - $16.