Front Office Manager(Holiday Inn Express Georgetown Ky)

RAINMAKER TEAM LLC; Georgetown (KY); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Paid training

Health, dental, and vision benefit 옵션

Job summary

Rainmaker Hospitality is seeking an energetic Front Office Manager for our Holiday Inn Express Lexington-North Georgetown location in Georgetown, KY. This hands-on role will supervise daily front desk operations, guest service standards, and help drive smooth workflows in a fast-paced hotel setting.

You will collaborate with the General Manager, mentor staff, manage guest satisfaction, and support budget controls while ensuring IHG QA compliance and brand standards.

Qualifications

• Minimum of 2 to 3 years of progressive hotel guest service/operations experience.
• High school diploma required; Associate's or Bachelor's in Hospitality or Business Administration recommended.
• Strong leadership, problem-solving, and communication skills in fluent English.

Responsibilities

• Front Office Leadership: Supervise daily front desk operations, including check-ins and check-outs.
• Cross-Department Collaboration: Partner with housekeeping, maintenance, and breakfast teams.
• Team Management: Recruit, train, schedule, and mentor team members.
• Guest Satisfaction: Proactively resolve guest feedback and maintain high satisfaction scores.
• Operational & Financial Support: Assist GM with labor budget management and inventory control.
• Brand Compliance: Ensure adherence to IHG QA standards, safety protocols, and audits.

Skills

Leadership

Problem-solving

Communication skills

Fluent English

Education

High school diploma

Associate's or Bachelor's in Hospitality or Business Administration

Job description

Front Office Manager Company: Rainmaker Hospitality Property: Holiday Inn Express Lexington- North Georgetown Location: 140 Osborne Way Georgetown KY 40324 Position Type: Full-Time

Rainmaker Hospitality is seeking an energetic, hands-on Front Office Manager to join our team at our Holiday Inn Express in beautiful Georgetown KY. In this vital leadership role, you will oversee daily front office workflows, manage guest service standards, and coordinate department operations to ensure our guests experience signature IHG service. You will work closely with the General Manager to drive financial performance, maintain brand compliance, and mentor a dedicated team.

Key Responsibilities

• Front Office Leadership: Supervise daily front desk operations, including check-ins, check-outs, guest registrations, and cash handling accuracy.
• Cross-Department Collaboration: Partner smoothly with housekeeping, maintenance, and breakfast teams to guarantee room readiness and flawless daily workflows.
• Team Management: Recruit, train, schedule, and mentor team members, fostering a positive, high-morale work culture.
• Guest Satisfaction: Proactively resolve guest feedback and maintain top-tier customer satisfaction and cleanliness scores.
• Operational & Financial Support: Assist the General Manager with labor budget management, inventory control, and vendor invoice tracking.
• Brand Compliance: Ensure strict adherence to IHG Quality Assurance (QA) standards, safety protocols, and audit requirements.

Qualifications & Requirements

• Experience: Minimum of 2 to 3 years of progressive hotel guest service/operations experience.
• Education: High school diploma required; Associate's or Bachelor's degree in Hospitality or Business Administration is Recommended, (experience Matters).
• Skills: Strong leadership, problem-solving, and communication skills in fluent English.
• Availability: Flexible schedule required, including availability to work weekends and holidays as hotel demands require.

What We Offer:

• Paid training
• Health, dental, and vision benefit options
• Opportunities for career growth within Rainmaker Hospitality's growing portfolio of properties

Rainmaker Hospitality is an Equal Opportunity Employer.