Assistant Front Office Manager - Lead Guest Experience

Marriott Orlando Downtown; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts on stays and dining

Health, dental, and vision insurance

Comprehensive training programs and a,

Job summary

Marriott Orlando Downtown is seeking an Assistant Front Office Manager to lead daily front desk operations and deliver exceptional guest experiences at one of Orlando's premier destinations.

You will supervise front desk staff, manage scheduling and payroll, and collaborate with other departments to maximize occupancy and revenue while upholding brand standards and Marriott service excellence.

Qualifications

• Previous hospitality experience, preferably in a front office supervisory role.
• Strong leadership and communication skills.
• Ability to problem-solve and handle guest issues with diplomacy and tact.
• Familiarity with hotel management software and reservation systems.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• High school diploma or equivalent; degree in hospitality management is a plus.

Responsibilities

• Assist the Front Office Manager in overseeing daily front desk operations to ensure smooth guest service.
• Lead, train, and motivate front office staff to maintain high standards of customer service and professionalism.
• Handle guest inquiries, concerns, and requests promptly to ensure satisfaction and loyalty.
• Coordinate with other departments to optimize guest experience and hotel operations.
• Manage scheduling, payroll, and performance evaluations for front office team members.
• Implement hotel policies and procedures while maintaining compliance with brand standards.
• Assist in managing reservations, check-ins, and check-outs to maximize occupancy and revenue.

Skills

Leadership

Guest service

Communication

Problem solving

Team motivation

Payroll & scheduling

Education

High school diploma or equivalent

Hospitality management degree (preferred)

Tools

Hotel management software

Reservation systems

Job description

Marriott Orlando Downtown is seeking an Assistant Front Office Manager to lead daily front desk operations and deliver exceptional guest experiences at one of Orlando's premier destinations.

You will supervise front desk staff, manage scheduling and payroll, and collaborate with other departments to maximize occupancy and revenue while upholding brand standards and Marriott service excellence.