Front Office Leader: Elevate Guest Experience

Hyatt Regency; Orlando (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

Hyatt Regency Grand Cypress in Orlando is seeking a dynamic Front Office Manager who will lead by example, empower teams, and help create memorable moments for guests. Reporting to the Rooms Director, you will oversee front desk operations, guest services, and room inventory, while driving service standards and accountability across the department.

You'll develop teams, manage performance, budget, and scheduling, and partner with other leaders to deliver Hyatt's renowned hospitality.

Qualifications

• Proven leadership in Front Office, Rooms Operations, or Hospitality Management.
• Strong communication, interpersonal, and conflict-resolution skills.
• Ability to make sound decisions under pressure in a fast-paced environment.

Responsibilities

• Lead and develop Front Office colleagues to achieve peak performance and guest satisfaction.
• Oversee Front Desk, guest services, and room inventory management; manage budgets and staffing.

Skills

Leadership

Communication

Conflict resolution

Organizational

Hotel systems

Microsoft Office

Education

Bachelor's degree in Hospitality Management or related field

Tools

Hotel operating systems (PMS)

Microsoft Office

Job description

Hyatt Regency Grand Cypress in Orlando is seeking a dynamic Front Office Manager who will lead by example, empower teams, and help create memorable moments for guests. Reporting to the Rooms Director, you will oversee front desk operations, guest services, and room inventory, while driving service standards and accountability across the department.

You'll develop teams, manage performance, budget, and scheduling, and partner with other leaders to deliver Hyatt's renowned hospitality.