Hotel Executive Admin & Guest Experience Coordinator

Hyatt Hotels Corporation; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Hyatt Hotels Corporation in Orlando seeks an Administrative Ops Coordinator for Rooms, F&B, and General Manager support. You will act as a key liaison among hotel leadership, departments, guests, and partners, handling confidential information and coordinating multiple priorities.

You will respond to guest feedback, manage calendars and communications, and support VIP and special arrival coordination. The role requires a professional, service-oriented approach with strong follow-up and

Qualifications

• High school diploma or equivalent is required.
• Hospitality-related education is preferred.
• Experience in guest services or hotel operations is a plus.

Responsibilities

• Provide daily administrative support to the Director of Rooms, Food & Beverage Director, and General Manager.
• Manage calendars, meetings, appointments, correspondence, reports, presentations, and department communications.
• Prepare meeting agendas, take notes, and follow up on assigned action items.
• Coordinate communications between hotel leadership and departments including Front Office, Housekeeping, Engineering, Sales, Food & Beverage, Finance, and Human Resources.
• Maintain professionalism and discretion when handling sensitive guest, employee, and business information.
• Assist with special projects, hotel initiatives, detailed walk-throughs, and leadership assignments.
• Respond promptly and professionally to guest emails, inquiries, requests, concerns, and follow-up communications.
• Review and respond to guest surveys and online feedback in collaboration with the appropriate department leaders.
• Track guest concerns and ensure appropriate follow-up and resolution.
• Escalate service recovery issues to the appropriate leader while maintaining a calm, courteous, and solutions-oriented approach.

Skills

Communication skills

Organizational skills

Professional demeanor

Multitasking

Discretion

Collaboration

Education

High school diploma or equivalent

Hospitality education preferred

Tools

Microsoft Office

Hysat/Medallia

HotSos

Job description

Hyatt Hotels Corporation in Orlando seeks an Administrative Ops Coordinator for Rooms, F&B, and General Manager support. You will act as a key liaison among hotel leadership, departments, guests, and partners, handling confidential information and coordinating multiple priorities.

You will respond to guest feedback, manage calendars and communications, and support VIP and special arrival coordination. The role requires a professional, service-oriented approach with strong follow-up and