Guest Experience Leader - Front Office & Service Excellence

Vision Hospitality Group, Inc.; Boulder (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Health Reimbursement

Flexible Spending Account

Stay Discounts

Life Insurance

401(k) matching

Employee Assistance Program

Insurance options

Paid Holidays

Job summary

Vision Hospitality Group seeks a Guest Services Manager / Operations Manager to lead the Front Office and Guest Services teams, ensuring outstanding guest experiences and brand standards. The role requires hands-on leadership, training, and cross-department collaboration to align with our ONE TEAM, ONE VISION culture.

You will drive guest satisfaction, supervise daily operations, and contribute to achieving property goals while supporting local community engagement and a service-driven

Qualifications

• Must maintain confidentiality of business information and guest data.
• Must ensure security of guests, staff, and hotel assets.
• Familiar with fire alarm and evacuation procedures.
• Able to work scheduled shifts and flexible hours.
• Excellent written and verbal communication in English.
• Able to work with diverse teams and cultures.

Responsibilities

• Lead Front Office and Guest Services operations.
• Provide personalized, friendly guest service.
• Monitor guest satisfaction and respond to issues.
• Maximize occupancy and optimize room rates.
• Recruit, train, and manage Front Office staff.
• Ensure compliance with brand standards and SOPs.

Skills

Confidentiality

Security awareness

Fire alarm knowledge

Shift scheduling

Communication

Flexibility

Team player

Integrity

Diversity & inclusion

Physical fitness

English proficiency

Conflict de-escalation

Tools

Hotel PMS systems

PBX/phone systems

Key system

Job description

Vision Hospitality Group seeks a Guest Services Manager / Operations Manager to lead the Front Office and Guest Services teams, ensuring outstanding guest experiences and brand standards. The role requires hands-on leadership, training, and cross-department collaboration to align with our ONE TEAM, ONE VISION culture.

You will drive guest satisfaction, supervise daily operations, and contribute to achieving property goals while supporting local community engagement and a service-driven