Front Desk & Guest Experience Supervisor

ADP, Inc.; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Unknown hotel is seeking a Front Desk Supervisor in Palm Beach, FL. The role involves assisting guests, managing front desk operations, and coordinating with housekeeping and engineering to maintain service standards.

Responsibilities include handling guest requests, resolving complaints, and ensuring reservations, check-ins/outs, and concierge services follow hotel policies. A flexible, friendly communicator is essential for a 24-hour environment.

Qualifications

• Must be able to stand for long periods.

Responsibilities

• Completes daily duties and checklist to ensure the front desk operates smoothly.
• Assists guests with their requests in an appropriate manner.
• Handles guest’s complaints in a positive manner.
• Knows when to communicate guest complaints to the Supervisor/Manager on duty.
• Makes decisions that benefit the hotel and the hotel guests.
• Understands and uses hotel policies and procedures for reservations, check in’s, checks outs, Concierge services, and any other guest interaction.
• Understands how a hotel and all the hotels departments operate.
• Is able to work with a variety of people without any problems.
• Is friendly and courteous towards guests and peers.
• Has a pleasant speaking voice.
• Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
• Is able to anticipate guest needs.
• Makes hotel reservations and notes special details.
• Takes incoming calls and transfers to other departments accordingly.
• Provides guests with accurate hotel facility information.
• Handles Concierge duties when the Concierge is not on duty.
• Monitors hotel room key inventory. Ensures we get all keys back at check out.
• Maintain all front desk logs for back up purposes.
• Keeps front desk area cleaned and organized.

Job description

Unknown hotel is seeking a Front Desk Supervisor in Palm Beach, FL. The role involves assisting guests, managing front desk operations, and coordinating with housekeeping and engineering to maintain service standards.

Responsibilities include handling guest requests, resolving complaints, and ensuring reservations, check-ins/outs, and concierge services follow hotel policies. A flexible, friendly communicator is essential for a 24-hour environment.