VIP Front Desk & Guest Services Agent

AKA Hotels + Hotel Residences; West Palm Beach (FL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

401K with company match

Supplemental insurance

Job summary

AKA West Palm Beach is seeking a Front Desk Agent to be the first point of contact for guests and residents. You will register residents, manage reservations, and provide information about suites, rates, and amenities. A friendly, service-oriented approach is essential.

The role requires strong guest service, problem-solving, and multitasking abilities, with the ability to work independently or as part of a team in a fast-paced hotel lobby.

Qualifications

• High school diploma or equivalent required.
• Excellent guest service and communication skills required.
• Flexible and adaptable to a fast-paced hospitality environment.

Responsibilities

• Register residents and manage front desk operations.
• Handle reservations and provide information on suites, rates and amenities.
• Coordinate with departments to ensure lobby and front desk functions run smoothly.
• Greet guests, assist VIPs, and handle complaints professionally.

Skills

Guest service

Problem solving

Time management

Communication

Education

High school diploma

Tools

MS Word

Excel

Access

Adobe

PowerPoint

Job description

AKA West Palm Beach is seeking a Front Desk Agent to be the first point of contact for guests and residents. You will register residents, manage reservations, and provide information about suites, rates, and amenities. A friendly, service-oriented approach is essential.

The role requires strong guest service, problem-solving, and multitasking abilities, with the ability to work independently or as part of a team in a fast-paced hotel lobby.