Assistant Front Office Manager

Aka; West Palm Beach (FL); On-site; USD 48,000 - 64,000; Full time

Job summary

AKA West Palm is seeking an Assistant Front Office Manager to lead guest services at our West Palm Beach location. You will supervise front desk staff, ensure smooth arrivals and departures, and support daily hotel operations to enhance guest experiences.

Ideal candidates possess hospitality management experience, strong communication skills, and a focus on exceptional service in a fast-paced environment. This role emphasizes teamwork, reliability, and guest satisfaction.

Qualifications

• Responsibilities and guest relations experience preferred.

Responsibilities

• Greet guests and provide accurate information.
• Direct front desk staff and monitor performance.
• Handle registration and billing via the property system.
• Verify payments and balance the house bank.
• Prepare and run front office reports.
• Answer calls and manage guest messages.
• Resolve guest complaints with sound judgment.
• Maintain attendance and reliability.
• Perform additional duties to support front office operations.

Job description

AKA West Palm is looking for an Assistant Front Office Manager!

As an Assistant Front Office Manager at AKA Hotels+Hotel Residences, you will play a vital role in ensuring our guests receive exceptional service and support during their stay. Located in a prime area, this position is crucial to maintaining our commitment to creating a welcoming and comfortable environment for all residents.

Responsibilities:

• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, actively listen and respond to guest requests, and provide accurate information such as outlet hours, amenities, and local attractions.
• Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in the details of their work, observe performance, and encourage continuous improvement.
• Promptly and accurately complete the registration process by inputting and retrieving guest information from the property management system, confirming details such as the number of guests and applicable room rates.
• Verify and authorize credit cards using electronic systems. Handle cash transactions, provide accurate change, and balance an assigned house bank. Accept and record alternative forms of payment, such as vouchers and traveler’s checks. Accurately post charges to guest rooms and house accounts using the hotel’s computer system.
• Run and facilitate necessary reports for the department
• Answer telephone calls promptly and professionally. Input guest messages into the system, retrieve messages, and ensure timely communication to the appropriate guests. Collect and distribute guest mail, packages, and faxes upon request.
• Remain calm, composed, and alert during emergencies and periods of high activity, serving as a role model to front office associates. Investigate and resolve guest complaints by evaluating all information and determining the most effective resolution, exercising sound judgment and flexibility as needed.
• Comply with hotel attendance policies and be available to work consistently and reliably.
• Perform additional duties as assigned to support the front office and overall hotel operations.

Requirements

• Proven experience in hospitality or hotel management roles.
• Strong customer service skills with a focus on guest relations.
• Bilingual or multilingual abilities are preferred but not required.
• Excellent communication skills, both verbal and written.
• Familiarity with phone systems and etiquette in a hospitality setting is beneficial.
• Familiarity with Opera system preferred

If you are passionate about hospitality and ready to make a difference in our guests' experiences,

AKA Hotels + Hotel Residences is a family owned and operated company. We consider our Team Members our most important asset. With over 100 years of history and experience, we are always looking for Team Members ready to join our family.

AKA offers a comprehensive benefits package including,

• Medical
• Dental
• 401K with company match
• supplemental insurance.

About Hotel AKA West Palm

The Hotel AKA West Palm brings luxurious modern hospitality and AKA’s signature style to beautiful West Palm Beach. Located in the heart of the central business district, this sleek downtown hotel features sophisticated studio, one bedroom and two-bedroom suites, and residences that will elevate your stay in South Florida. Interiors integrate the soothing simplicity of the surrounding waterways and sparkling sunlight with clean lines and elements of wood, stone, and steel to create surfaces free of all excess. When you aren’t lounging or staying productive in your suite, you’ll enjoy a chic pool deck, outdoor lounge, Technogym fitness center with Excite Live line, exclusive conference space and amenities, and breathtaking water views.

AKA’s walkable location provides convenient access to the vibrant local neighborhood, including lively restaurants, nightlife, open‑air shopping at CityPlace, eclectic bars and entertainment on Clematis Street, and cultural attractions such as The Kravis Center for the Performing Arts. At the same time, the nearby corporate finance corridor ensures that your travel schedule remains productive. Directly across the Intracoastal and connected by a short bridge lies the spectacular beach and luxury shopping and dining