Guest Experience Leader – Front Office

Stonebridge Companies; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off (PTO)

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition assistance

Travel and lodging perks

Job summary

Stonebridge Companies is seeking a Guest Services Manager in Addison, Texas to oversee front office operations, reservations, and telephone services, ensuring guest satisfaction and efficient revenue management. You will work with the General Manager to drive targets in revenue, expenses, and quality standards.

The role requires 3+ years in front office hotel management, strong leadership, organizational skills, and proficiency with hotel software and financial reporting.

Qualifications

• 3+ years of front office management experience in a hotel environment.
• Proven leadership and supervisory skills.
• Strong organizational and multitasking abilities for daily front office operations.
• Proficiency in property management systems and financial reporting.
• Excellent communication skills, both verbal and written.
• Ability to analyze financial data, including budgets, forecasts, and revenue reports.
• Knowledge of hotel check-in/check-out procedures, billing, and room inventory management.

Responsibilities

• Greet, check in, and allocate rooms promptly and courteously.
• Oversee adherence to check-in procedures and accurate guest details.
• Address guest issues or complaints promptly to ensure satisfaction.
• Maintain front office areas and lobby to company standards.
• Maximize room occupancy within overbooking policy.
• Coordinate between reservations, front office, and housekeeping.
• Ensure guest charges are posted accurately and balanced daily.
• Enforce credit control procedures and reconcile accounts.

Skills

Leadership

Guest service

Budgeting

Communication

Financial reporting

Team development

Multitasking

Tools

Property management systems

Job description

Stonebridge Companies is seeking a Guest Services Manager in Addison, Texas to oversee front office operations, reservations, and telephone services, ensuring guest satisfaction and efficient revenue management. You will work with the General Manager to drive targets in revenue, expenses, and quality standards.

The role requires 3+ years in front office hotel management, strong leadership, organizational skills, and proficiency with hotel software and financial reporting.