Front Office & Guest Services Manager

Stonebridge Companies; Addison (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Wellness program

Life insurance

Disability coverage

Tuition assistance

Travel perks

Lodging perks

Job summary

Stonebridge Companies in Addison, Texas, seeks a Guest Services Manager to oversee front office operations, check-in/check-out processes, and guest relations. You will work with the General Manager to meet revenue, expense, and quality targets, ensuring efficiency and guest satisfaction.

The role requires 3+ years in hotel front office management, strong leadership, and excellent communication skills. A flexible schedule includes evenings, weekends, and holidays to meet guest needs.

Qualifications

• 3+ years of front office management experience in a hotel, focusing on guest service and operations.
• Proven leadership and supervisory skills to manage and develop a team.
• Strong organizational and multitasking abilities for daily front office operations and guest interactions.
• Proficiency in property management systems and financial reporting.
• Excellent communication skills with guests, staff and management.
• Ability to analyze budgets, forecasts and revenue reports.

Responsibilities

• Oversee guest reception, reservations, and telephone services.
• Ensure check-in procedures are followed with accurate guest details and billing.
• Address guest issues promptly to maintain satisfaction.
• Maintain lobby and front-of-house areas to company standards.
• Lead and develop front office staff; provide training as needed.
• Coordinate with reservations, housekeeping, and other departments.

Skills

Leadership

Organizational skills

Communication

Financial analysis

Guest service

Check-in procedures

Tools

Property management system

Financial reporting software

Job description

Stonebridge Companies in Addison, Texas, seeks a Guest Services Manager to oversee front office operations, check-in/check-out processes, and guest relations. You will work with the General Manager to meet revenue, expense, and quality targets, ensuring efficiency and guest satisfaction.

The role requires 3+ years in hotel front office management, strong leadership, and excellent communication skills. A flexible schedule includes evenings, weekends, and holidays to meet guest needs.