Front Office & Guest Services Manager

Stonebridge Hospitality Management; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision benefits

PTO

401(k) matching

Wellness program

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Hospitality Management is seeking a Guest Services Manager to oversee front office operations in Addison, Texas. The role focuses on guest reception, reservations, and telephone services, delivering excellent guest satisfaction while maintaining revenue and cost targets.

The position reports to the General Manager and supervises the Front Office Department, with duties spanning check-in, billing, and coordination with housekeeping. Strong leadership and PMS proficiency are essential.

Qualifications

• 3+ years of front office management experience in a hotel environment.
• Proven leadership and supervisory skills, with the ability to manage and develop a team.
• Strong organizational and multitasking abilities to handle daily front office operations and guest interactions.
• Proficiency in property management systems and financial reporting.
• Excellent communication skills, both verbal and written, to interact effectively with guests, staff, and management.
• Ability to analyze financial data, including budgets, forecasts, and revenue reports.
• Knowledge of hotel check-in/check-out procedures, billing, and room inventory management.

Responsibilities

• Greet, check in, and allocate rooms promptly and courteously.
• Oversee adherence to check-in procedures and accurate guest details/billing.
• Address guest issues or complaints promptly to ensure satisfaction.
• Ensure front office areas are clean, staffed, and well-maintained.
• Maximize room occupancy within policy.
• Coordinate communication between reservations, front office, and housekeeping.
• Ensure guest charges are posted accurately and balanced daily.
• Enforce credit control procedures.
• Oversee efficient check-out procedures and luggage handling.

Skills

Front office management

Leadership

Communication

Financial reporting

Budgeting

Guest service

Operations management

Tools

Property Management System (PMS)

Job description

Stonebridge Hospitality Management is seeking a Guest Services Manager to oversee front office operations in Addison, Texas. The role focuses on guest reception, reservations, and telephone services, delivering excellent guest satisfaction while maintaining revenue and cost targets.

The position reports to the General Manager and supervises the Front Office Department, with duties spanning check-in, billing, and coordination with housekeeping. Strong leadership and PMS proficiency are essential.