Guest Experience Leader — Front Office

Highgate; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Highgate Hotels in Miami is seeking a Front Office Manager to oversee Guest Services, Concierge and Transportation, ensuring attentive, friendly, and efficient service while maximizing occupancy and revenue.

The role requires strong supervisory skills, a proven track record in hospitality, and proficiency with Windows and Microsoft Office. The candidate will coordinate with Accounting and Housekeeping to maintain seamless front desk operations.

Qualifications

• At least 5 years of progressive experience in a hotel or related field.
• Supervisory experience required.
• Ability to demonstrate exceptional customer service skills.
• Proficient in Windows and Microsoft Office.

Responsibilities

• Respond to all guests’ requests, problems, complaints and/or accidents at the Front Desk or reservations areas.
• Coach and supervise Guest Services staff according to SOPs.
• Maintain knowledge of all hotel policies and service standards.
• Maximize room revenue and occupancy through daily status reviews and rate variance analysis.
• Coordinate front desk operations including cash handling and billing.

Skills

Customer service

Communication

Leadership

Multitasking

Microsoft Office

Windows

Tools

Windows OS

Microsoft Office

Job description

Highgate Hotels in Miami is seeking a Front Office Manager to oversee Guest Services, Concierge and Transportation, ensuring attentive, friendly, and efficient service while maximizing occupancy and revenue.

The role requires strong supervisory skills, a proven track record in hospitality, and proficiency with Windows and Microsoft Office. The candidate will coordinate with Accounting and Housekeeping to maintain seamless front desk operations.