Guest Experience Leader, Front Office

HEI Hotels & Resorts; Anaheim (CA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Free parking

Complimentary hot buffet meals during/

Health insurance (medical, dental,视)

401(k) savings plan with matching

Job summary

HEI Hotels & Resorts seeks a Front Desk leader at JW Marriott Anaheim Resort to oversee guest registration, checkout, and service quality. You will implement programs, monitor systems, and support budget and labor optimization.

The role emphasizes staff development, cash handling, and delivering exceptional guest experiences while ensuring compliance with brand standards and safety policies.

Qualifications

• Minimum of 2 years Front Desk experience, preferably in leadership role.
• Proficient with PMS system.
• Advanced knowledge of brand's reward program.
• Able to handle cash and credit transactions.
• Computer literacy and financial management a must.
• Able to effectively deal with internal and external customers; maintain professionalism under pressure.

Responsibilities

• Oversee guest registration, checkout, and telephone service ensuring brand standards are applied.
• Implement company and franchise programs.
• Prepare forecasts and reports and assist in budget development.
• Monitor front office systems and equipment for optimal performance.
• Track guest satisfaction surveys and maximize feedback usage.
• Develop controls for expense management and schedule labor costs.

Skills

Front Desk Leadership

PMS Proficiency

Rewards Program Knowledge

Cash Handling

Financial Management

Customer Service Excellence

Job description

HEI Hotels & Resorts seeks a Front Desk leader at JW Marriott Anaheim Resort to oversee guest registration, checkout, and service quality. You will implement programs, monitor systems, and support budget and labor optimization.

The role emphasizes staff development, cash handling, and delivering exceptional guest experiences while ensuring compliance with brand standards and safety policies.