Guest Experience Leader (Front-of-House)

Chipotle Mexican Grill group; Sevierville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Health insurance

Digital Tips

Paid time off

Holiday closures

Competitive compensation

Advancement opportunities

Job summary

Chipotle Mexican Grill, Inc. is cultivating a better world by serving responsibly sourced, real food with wholesome ingredients without artificial colors, flavors or preservatives.

The Service Leader role focuses on safe, high-quality food preparation, positive guest experiences, and training a restaurant crew to deliver excellent service. You will help maintain a clean, organized line, monitor schedules, and contribute to office tasks as needed.

Qualifications

• Be able to understand and articulate Chipotle’s Food With Integrity philosophy.
• Have knowledge and experience of cash handling policies and procedures.
• Have knowledge of Food Safety and health department matters.
• Have familiarity with office paperwork.
• Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location.
• Have a high school diploma.
• Have restaurant experience.

Responsibilities

• Making sure great tasting, high quality food is served.
• Helping to resolve food quality issues.
• Supporting food safety including hand washing, glove changes, time and temperature on the line, and Daily Food Safety Checklist adherence.
• Helping to resolve customer incidents and ensure positive experiences.
• Monitoring crew breaks, shift changes, and line schedules.
• Developing and cross training all front of house crew.
• Assisting with crew performance reviews.
• Developing future Service Leaders.
• Assisting with office administration duties such as banking and cash handling policies.

Skills

Food With Integrity philosophy

Cash handling policies

Food Safety knowledge

Office paperwork

Language proficiency

High school diploma

Restaurant experience

Education

High school diploma

Job description

Chipotle Mexican Grill, Inc. is cultivating a better world by serving responsibly sourced, real food with wholesome ingredients without artificial colors, flavors or preservatives.

The Service Leader role focuses on safe, high-quality food preparation, positive guest experiences, and training a restaurant crew to deliver excellent service. You will help maintain a clean, organized line, monitor schedules, and contribute to office tasks as needed.